Temporary accommodation

Costs of temporary accommodation

You would be responsible for the weekly rent in temporary accommodation. Your rent is calculated weekly from Monday to Sunday in advance. The cost will depend on the type and size of accommodation we provide you.  

If we book you into temporary accommodation you will be seen by a rent officer in our Finance Team who will tell you the charges and costs you will need to pay.

If you are on benefits or on a low income, you may be entitled to Universal Credit for all or some of your rent. Our finance team will help you complete an application form. However, you are responsible for managing your claim to ensure your rent is paid on time and in full. If you are in self-contained temporary accommodation, you may still have to pay council tax and utility charges.

If you have any rent queries, you should contact your rent officer. You should call the officer if you miss a payment or you are having difficulties in making payments. 

If you fail to pay your rent or keep up payments, you could lose your accommodation. You may also be considered intentionally homeless and the council will no longer have a duty to provide you with accommodation.

Ways to pay your rent

There are a couple of ways to pay your rent. You will need to have your rent account reference - this is a 10-digit reference number beginning with Z. 

Pay by Standing Order

You can pay by Standing Order via your bank using the following details:

  • Account number: 69612544
  • Sort code: 60 22 28

You must use your rent account reference number as the payment reference so we can keep a track of your payments.

Pay by telephone

Call freephone number 0800 021 7763.

Help to pay your rent

You can get help with your rent in the form of: 

The following services offer support or advice in managing your finances: