Tenancy support services
Tenancy support is offered by the Housing and Regeneration department. We provide person centred support to residents who may be experiencing difficulties with their tenancy.
How Tenancy Support can help
We are a free service and give one to one support on housing related matters to those who are at risk of eviction or court proceedings. Our team will work with you to help you regain your independence and fully manage your tenancy and home.
We can provide support and advice on:
- Rent arrears
- Benefits
- Domestic budgeting
- Signposting to debt services
We can also work with other agencies to ensure that you are receiving appropriate specialist support and care. Our service will:
- Assess your application for tenancy support within 48 hours and let you know the outcome
- If we are unable to assist but your support needs are urgent, we can refer you to other appropriate agencies
- If allocated a Tenancy Support officer we will complete an assessment and support plan which will form the basis of your on-going support plan with you at your first appointment. This plan will be reviewed on a regular basis to make sure it’s still meeting your needs
- Offer help and advice to all new tenants who are 25 years or under with claiming benefits, managing priority bills support with budgeting. We can also contact other agencies to ensure you are receiving the right kind of specialist care and support to maintain your tenancy
Watch this video to find out more about the Tenancy Support Team and how they can help you:
Eligibility
If you (or a household member) have a health condition or any other issue that may affect your ability to manage the tenancy you may be eligible for the service. For example, Tenancy Support may be able to help with tenancy issues if you:
- Have a physical disability or sensory impairment
- Have a learning difficulty
- Have a mental health difficulty
- Have a drug or alcohol dependency
- Are a care leaver
- Are at risk of, or suffering, domestic abuse
- Are living with HIV, Aids or other chronic medical condition
- Are an older person with support needs
- Are an ex-offender or at risk of offending
If you are unsure this relates to you please give us a call on the number below.
Contact us
Opening hours: Monday to Friday 9am to 5pm
Telephone: 020 8871 6617