Tenancy support services

About the Tenancy Support Service

Tenancy Support is a free service, which gives one-to-one housing related support to vulnerable people. Tenancy Support Officers can offer short-term interventions of up to 2 years to assist tenants to regain their independence and to fully manage their homes.

Assistance and advice can be given around a wide range of issues including welfare benefits, reducing rent arrears, ordering repairs, personal budgeting and accessing other services.

The service will establish an individual's specific requirements and draw up a Support Plan with the resident, which will be reviewed on a regular basis. The Support Plan will indicate what tasks need to be undertaken, by whom and within what timescale.

Who is eligible?

Any vulnerable Wandsworth Council tenant who is experiencing problems managing their tenancy may be eligible for the service. For example, Tenancy Support may be able to help with tenancy issues if a tenant:

  • Has a physical disability or sensory impairment
  • Has a learning difficulty
  • Has a mental health issue
  • Has a drug or alcohol dependency
  • Is a young person who is vulnerable or is a care leaver
  • Is at risk of, or suffering, domestic violence
  • Is living with HIV, Aids or other chronic medical condition
  • Is an older person with support needs
  • Is an ex-offencer or at risk of offending
  • Is a family with complex, housing related needs
  • Is a young person aged 20 years and under who is starting their first tenancy

How to apply for the service

Tenants can make a self-referral by contacting the Tenancy Support Team or they can be referred by a professional agency such as Social Services or NHS Trust.

Opening hours: Monday to Friday 9am-5pm

Telephone: 020 8871 6617 
Email: wardenservices@wandsworth.gov.uk

The Tenancy Support Service
90 Putney Bridge Road
SW18 1HR


Pages in Tenancy support services