Emergency alarm services

How alarms can help you

Sensor(s) are installed depending on the risks identified. They will send an alert to our control centre if triggered.

Visit Mick's House website to see how telecare is used.

Wandsworth currently installs the following sensors. There are different sensors to suit your needs.

Pendant and button presses

Press the alarm button on the pendant to speak with the Emergency Response Officer.

The officer will

  • call your landline telephone if you do not respond.
  • visit you if you still do not respond.

Fall detectors

Fall sensor

You can wear these sensors on your wrist or as a pendant.  If you have a serious fall, the sensor will trigger an alert.

The officer will

  • visit if you say you have fallen
  • call your landline telephone if they are unable to get a response through the alarm unit. They will visit if you don't pick up the phone.

Bed/chair occupancy system

Bed occupancy detector

This sensor monitors when your bed or chair is occupied.

It will trigger an alert if it senses you are not in the bed or chair for a certain period of time.

This can help if you fall and unable to get up from the floor.

This sensor can be linked to a lamp or light so it will turn on when you get up. It can also link to a pager to alert an onsite carer.

The officer will

  • visit if you say you have fallen
  • call your landline telephone if they are unable to get a response through the alarm unit. They will visit if you don't pick up the phone.

Property exit sensor

This sensor detects when a front door (or any other exterior door) is left open for a certain period of time.

It will alert someone if you go outside alone.

The officer will

  • let you know the door is open and advise you to stay inside and close the door
  • call your family or designated responders

Flood detector

This will detect when a bath or sink overflows and causes flooding.

The officer will

  • let you know there is something overflowing in the bathroom or kitchen
  • call your landline telephone if they are unable to get a response through the alarm unit. They will visit if you don't pick up the phone.

Smoke detector

This detector will trigger an alert if it senses smoke, and the warden will speak with you through the alarm.

The officer willSmoke detector

  • call the London Fire Brigade if you do not respond.
  • close the alarm call if it is a false alarm (burnt cooking for example), and will call in 5 minutes to check you are ok and alarms have reset.
  • visit you if you do not respond to the follow up call.
  • call the London Fire Brigade if there are more alarm calls.

Carbon monoxide detector

Carbon monoxide detectorThis will detect carbon monoxide, a poisonous gas, which may be released by a faulty gas appliance. The officer will speak with you through the alarm. If there is a problem with a gas appliance, they will:

  • advise you to turn off appliance and ventilate your home.
  • visit you to ventilate the property and turn off the appliance if you are unable to do so. They will contact your family or social services to let them know.
  • call you on your landline phone if you do not respond, and visit you if still no response.
  • advise you to call a registered gas engineer to check your appliance(s). 

    Heat detector

Heat detector

This sensor will detect a rapid rise in temperature or

abnormally high temperature which might be caused by a pan left on the hob.

The officer will:

  • call the London Fire Brigade if you do not respond.
  • close the alarm call if it is a false alarm (burnt cooking for example), and will call in 5 minutes to check you are ok and alarms have reset.
  • visit you if you do not respond to the follow up call.
  • call the London Fire Brigade if there are more alarm calls.

Gas solutionsGas solutions or detector

There are two solutions if you leave your gas cooker unlit.

  • A manual gas valve for your carer to turn the gas on/off.
  • A gas detector that will turn off the gas if the cooker is left unlit. The officer or your designated responder/family member will visit to reset the gas shut off valve.

Other sensors

Other sensors may be available - this can be discussed during the assessment.

Check eligibility or apply for Telecare home alarms.