Housing contacts

Contact Housing

Wandsworth Council switchboard: 020 8871 6000

Our address:

Wandsworth Housing Dept 
17-27 Garratt Lane 
SW18 4AE 

Office hours: Monday to Friday 8.30am to 5.30pm
Reception hours: 9am to 4.30pm

Housing options and assessment team

For general enquiries regarding:

  • General needs queue
  • Homeless queue
  • Homelessness prevention
  • Finding private rented housing
  • Older persons housing queue
  • Council tenant transfer queue
  • Under-occupation queue
  • Physical disability queue
  • Supported housing queue
  • Social care queue

Email: housingadvice@wandsworth.gov.uk
Email: housingapplications@wandsworth.gov.uk

Call us Monday to Friday 9am to 5pm: 020 8871 6840 or 020 8871 6812
Out of hours emergency social services: 020 8871 6000 

Accommodation placement team

Contact the accommodation and placement team for enquiries regarding:

  • Mutual Exchanges
  • Seaside and Country Homes scheme (for tenants aged 60 plus)
  • Housing Moves scheme

Email: allocationteam@wandworth.gov.uk

Call us Monday to Friday 9am to 5pm: 020 8871 5884

Home ownership team

Contact 020 8871 6016
Email: housesales@wandsworth.gov.uk

Housing Management: council tenants and leaseholders

Email: hms@wandsworth.gov.uk

Housing Emergencies and noise nuisance (24 hour) contact Wandsworth Emergency Control: 020 8871 7490

Support services

  • Door entry defects: 020 8871 8673 or 8674
  • Lift defects: 020 8871 6873
If you have a communal heating system or individual domestic  heating system and live in Battersea, Wandsworth or Earlsfield, heating and hot water defects should be reported to the contractor (Smith & Byford) directly on the following number 0800 028 0824, or email wandsworth.gas@smithandbyford.com
    If you have an individual domestic heating system and live in Putney, Roehampton or Tooting, heating and hot water defects please ring 0800 977 8472 or email wandsworthdomestic@tbrown.com

      Estate services

      • Communal repairs, cleaning and estate lighting: 020 8871 7446
      • Garages and storesheds: 020 8871 6870
      • Grass cutting and garden maintenance: 020 8871 7048
      • Graffiti removal: 020 8871 7049 email graffiti@wandsworth.gov.uk

      Area teams

      Repairs required inside your property, estate parking permits, and all other tenancy matters including dealing with anti-social behaviour and squatters.

      If you do not know which Area Team manages your property, please telephone 020 8871 6864 or 020 8871 8327 or email hms@wandsworth.gov.uk.

      • Central Area: 020 8871 8768
      • Eastern Area: 020 8871 7439 
      • Southern Area: 020 8871 7288 
      • Western Area: 020 8871 5530

      Address:

      Western Area Office
      38 Holybourne Avenue
      London SW15 4JE 

      Get involved - Contact your Resident Participation Officer.

      Leasehold services

      • Leaseholder sellers' packs: 020 8871 7046

      Other Housing Management Services

      • Illegal lettings hotline: 020 8871 6556
      • Hate Incidents Reporting Line: 020 8871 6829

      Warden services (sheltered housing and WATCH)

      Resident Management Organisations

      Ackroydon East: 020 8785 7573 
      Email:info.aetmo@btconnect.com

      All Saints: 020 7801 9842 
      Email:office@allsaintscourt.org

      Battersea Fields: 020 7622 7499 
      Email:office@batterseafields.co.uk

      Carey Gardens: 020 7498 3664 
      Email:housing@careygardens.co.uk

      Chatham Court: 020 7223 8998

      Convent: 020 8874 6856 
      Email:convent25@aol.com

      Felsham Road: 020 8788 0572 
      Email:office@felshamroad.org

      Goulden House: 020 7924 5213 
      Email:office@gouldenhouse.org

      McCarthy Court: 020 7228 2894 
      Email:office@mccarthycourt.org

      Patmore: 020 7622 4495 
      Email:team@patmorecoop.org.uk

      Totteridge House: 020 7738 2358 
      Email:office@totteridgehouse.org

      Wimbledon Park: 020 8780 9980 
      Email:office@wimbledonpark.org

      Council switchboard

      • Main switchboard: 020 8871 6000
      • 24 Hour Emergency line: 020 8871 7490