Housing contacts

Contact Housing

Our addresses

For visitors:

Housing Reception Centre
90 Putney Bridge Road
SW18 1HR

Reception hours (visitors): 9am to 4.30pm
Office hours: Monday to Friday 8.30am to 5.30pm 

For post:

Housing and Community Services
Wandsworth Council
Town Hall
Wandsworth High Street
London
SW18 2PU

Housing options and assessment team

For general enquiries about:

  • General needs queue
  • Homeless queue
  • Homelessness prevention
  • Finding private rented housing
  • Older persons housing queue
  • Council tenant transfer queue
  • Under-occupation queue
  • Physical disability queue
  • Supported housing queue
  • Social care queue Housing options form:

Before contacting the council, complete the housing options form to find out about the housing options and assistance available to you (do not complete this form if you are or about to be homeless, at risk of harm or aged under 18).

Monday to Friday 9am to 5pm: 020 8871 6840 or 020 8871 6812
Out of hours emergency social services: 020 8871 6000 

Accommodation placement team

Contact the accommodation and placement team for enquiries about:

  • Mutual Exchanges
  • Seaside and Country Homes scheme (for tenants aged 60 plus)
  • Housing Moves scheme
  • Homefinder
  • Swap and Move 
  • Sheltered Schemes

Email: allocationteam@wandworth.gov.uk

Monday to Friday 9am to 5pm: 020 8871 5884

Home ownership team

Telephone: 020 8871 6016 (Option 3)

Email: housesales@wandsworth.gov.uk

Housing management: council tenants and leaseholders

Email: hms@wandsworth.gov.uk

Housing emergencies and noise nuisance (24 hour)
Wandsworth Emergency Control: 020 8871 7490

Support services

  • Door entry defects: 020 8871 6875
  • Lift defects: 020 8871 7042
If you have a communal heating system or individual domestic heating system and live in Battersea, Clapham and central Wandsworth areas, heating and hot water defects should be reported to the contractor (Smith & Byford) directly on the following number 0800 028 0824, or email wandsworth.gas@smithandbyford.com

    If you have an individual domestic heating system and live in Putney, Roehampton or Tooting areas, heating and hot water defects ring 0800 977 8472 or email wandsworthdomestic@tbrown.com.

    To find out your gas contractor call: 020 8871 7040 

      Estate services

      • Communal repairs, cleaning and estate lighting: 020 8871 7446 or 7445
      • Garages and storesheds: 020 8871 6870
      • Grass cutting and garden maintenance: 020 8871 7900
      • Graffiti removal: 020 8871 7049 email graffiti@wandsworth.gov.uk
      • Cleaning contractors:
        • Putney and Battersea areas call Lewis and Graves: 0800 111 4613
        • Roehampton and Tooting areas call ISS Facility Service Ltd: 020 8788 4703

      Area teams

      Repairs required inside your property, estate parking permits, and all other tenancy matters including dealing with anti-social behaviour and squatters.

      If you do not know which area team manages your property, please call:
      020 8871 6864
      Or email: hms@wandsworth.gov.uk

      • Western Area: 020 8871 5530

      Address:

      Western Area Office
      38 Holybourne Avenue
      London SW15 4JE 
      • Central Area: 020 8871 5333
      • Eastern Area: 020 8871 7439 
      • Southern Area: 020 8871 7288 

      Visitor address: 

      Housing Customer Centre
      90 Putney Bridge Road
      SW18 1HR

      Office hours: Monday to Friday 8.30am to 5.30pm
      Reception hours: 9am to 4.30pm

      Postal address:

      Housing and Community Services
      Wandsworth Council
      Town Hall
      Wandsworth High Street
      London
      SW18 2PU

      Get involved - contact your Resident Participation Officer.

      Leasehold services

      • Leaseholder sellers' packs: 020 8871 7046

      Other Housing management services

      • Illegal lettings hotline: 020 8871 6556
      • Hate incidents reporting Line: 020 8871 6829

      Supported housing services

      (including sheltered accommodation, WATCH, Telecare, tenancy support and community development)

      Resident Management Organisations

      Ackroydon East: 020 8785 7573 
      Email: info@aetmo.co.uk

      All Saints: 020 7627 8600
      Email:office@allsaintscourt.org

      Battersea Fields: 020 7622 7499 
      Email:office@batterseafields.co.uk

      Carey Gardens: 020 7498 3664 
      Email:housing@careygardens.co.uk

      Chatham Court: 020 7223 8998

      Convent: 020 8874 6856 
      Email:convent25@aol.com

      Felsham Road: 020 8788 0572 
      Email:office@felshamroad.org

      Goulden House: 020 7924 5213 
      Email:office@gouldenhouse.org

      McCarthy Court: 020 7228 2894 
      Email:office@mccarthycourt.org

      Patmore: 020 7622 4495 
      Email:team@patmorecoop.org.uk

      Totteridge House: 020 7738 2358 
      Email:office@totteridgehouse.org

      Wimbledon Park: 020 8780 9980 
      Email:office@wimbledonpark.org

      Council switchboard

      • Main switchboard: 020 8871 6000
      • 24 Hour Emergency line: 020 8871 7490