Pay your bill to the Income Collection Service

Pensioners on low income and people in residential care

If you are a pensioner on low income or in residential care, find out what your payment options are.

Pensioners on a low income

The Pension Service

  • Telephone: 0800 991 234
  • Direct number: 0345 606 0265 

Income Support or Job Seekers Allowance

Department for Works and Pension Office 

Or contact your local office where your benefit claim is assessed.

People in Residential Care

Deferred Payments Scheme

Moving into permanent residential accommodation or residential care?

You might be able to 'defer' or put off a part of your payment for permanent residential accommodation in exchange for granting the Council a legal charge on your main or only residence.

Help with annual service charge and major works

If you are a pensioner on a low income, you may be entitled to pension credit.

Those in receipt of Income Support or Job Seekers Allowance may be entitled to assistance from the Department for Works and Pension.

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