Pay your bill to the Income Collection Service
Pensioners on low income and people in residential care
If you are a pensioner on low income or in residential care, find out what your payment options are.
Pensioners on a low income
Call the Pension Service:
- Freephone advice line: 0800 991 234
- Direct number: 0345 606 0265
Income Support or Job Seekers Allowance
Department for Works and Pension (DWP) Office
You can contact the DWP by:
- email: firstname.lastname@example.org, or
- contact your local office where your benefit claim is assessed
People in Residential Care
Deferred Payments Scheme
Moving into permanent residential accommodation or residential care?
You might be able to 'defer' or put off a part of your payment for permanent residential accommodation in exchange for granting the Council a legal charge on your main or only residence.
Help with annual service charge and major works
Those in receipt of Income Support or Job Seekers Allowance may be entitled to assistance from the Department for Works and Pension (DWP) to pay towards your service charge and any major works bill.
To make a claim, you will need to send the DWP copies of your bill(s), the summary of costs and any Major Works Section 20 Notice. The DWP will confirm if you are eligible under their guidelines, and it is best to make any application as soon as possible otherwise your claim may be delayed or refused. However, you should not withhold payment while your claim is being assessed.
To find out more, you can either:
- call 0345 608 8545
- email email@example.com
- contact your local office where your benefit is assessed