Pay your bill to the Income Collection Service

Contact us

Every time you contact us, you must tell us:
  • the account or invoice number
  • your full name and address
  • daytime telephone number
  • the property you are writing about if different to your address.

Keep a copy of any correspondence for your own records.

Write to us

Director of Finance
Town Hall
London
SW18 2PU

Service Charges, major works and mortgages

Personal budget and other charges

Overpayments and refunds

If you have overpaid, you can claim a refund by doing one of the following:

Copy of your bill

If you have received a reminder letter and need a copy of the invoice, please telephone the relevant billing and collection team as shown below:

  • personal budget charges: 020 8871 6298
  • service charges or major works: 020 8871 6299
  • all other accounts in arrears: 020 8871 6298

Make an appointment to visit

Make an appointment to visit us in person to discuss how to pay or make an arrangement.

If you have questions about a bill (for example the amount charged), the contact details are on the top of the bill. You do not need to visit us.

Make an appointment for:

Service charge, major works bills, and mortgages

Sundry debts and Personal Budget accounts

Address to visit

Customer Centre
Town Hall
Wandsworth High Street London SW18 2PU

Visiting times

Monday to Friday, 9am - 4.30pm.