Pay your bill to the Income Collection Service
Problems paying a bill
Late payment
We will take recovery action if you do not pay on time, or you fail to keep to a payment arrangement. Therefore, it is important to pay your bill on time.
If you are having problems paying, please contact us.
What happens if you don't pay your bill?
We will write to you
If you do not pay, you will receive a reminder letter, and/or a notice of court proceedings from our legal team.
We will take legal action
We will take legal action if you do not pay the balance or bring your account up to date.
Costs and risk to your possessions
If the matter goes to court
- You will have to pay additional charges for interest and legal costs
- Your property and possessions may be at risk
Respond to a county court claim
Find out how to respond to a county court claim.
Special arrangements
Some accounts may be given longer to pay under a special arrangement.
This does not apply to absent landlords who receive a service charge or major works bill. These type of accounts must be paid in full within 14 days of the demand for payment.
More information
- Contact us if you have problems paying your bill
- Find debt advice