Emergency planning

Telephone 999 if an emergency could cause harm to people or property.

Call 020 8871 6900 for less urgent emergencies (our 24 hour emergency control).

Out of hours contact details

You can contact us outside of office hours.

For enquiries outside of Monday to Friday, 9am to 5pm, call:

  • Switchboard emergency line: 020 8871 6000
  • Housing: 020 8871 7490
  • Noise and nuisance complaints: 020 8871 6127
  • Parks and open spaces: 020 8871 6789
  • Emergency planning: 020 8871 5747

Contact details during office hours


Cold weather

Over winter, keeping warm can help prevent colds, flu or more serious health problems like pneumonia.

View tips for keeping warm and well

Cold weather advice

Related information: reduce energy bills

Call the Home Heat Helpline for advice on reducing your energy bills: 0800 33 66 99.

If you are over 70 or receiving benefits you could be entitled to free home insulation or a special reduced tariff from your energy company.