Publication Scheme

Our policies and procedures

Current written protocols that we follow when delivering our services and responsibilities

This section includes our policies and procedures for providing our services and for the recruitment and employment of staff, our complaints procedure and our records management policy. 

Information on the policies and procedures for conducting council business is available in the Council Constitution

Policies and procedures for delivering our services. Some examples are given below; further information is available via the A-Z of services

Policies and procedures about the recruitment and employment of staff - includes information about departments, diversity and equality, corporate objectives, safeguarding and benefits/terms.

Customer service  

How to make a complaint and our commitment to dealing with complaints. 

Search for services and contacts - procedures and standards for contacting the council (including complaints, compliments and suggestions) is also available on the departments and services own web pages.  Please find the appropriate service by using the A-Z of services.

Personal data and the Data Protection Act.

Records management policies - (please contact foi@wandsworth.gov.uk for this information).

See our A-Z of services page for more information on charging regimes and policies in each service.  Some examples of these are below: