Council Tax team

Getting in touch

Online service

If you wish to notify us of a change, apply for a reduction or view your account details, please sign in to your account or register for our online service.

This is the quickest way for your enquiry to be processed.

Response times

Our target is to respond to all written and emailed correspondence within 10 working days.

Please note, if our response is sent by post it may take up to 14 working days to receive our reply.


By post 

Please ensure you quote your account reference number, name and address, and property you are writing about if different to your address.

Write to us at:

Council Tax Services
PO Box 65962
SW18 9HN


Telephone 020 8871 8081 to use our automated, self service line 24 hours a day.


Text your query to 020 7183 9092 and someone will call you back between 9am - 5pm within 2 working days.


Fax us on 020 8871 8148

Useful numbers

  • 24 hour Automated Payments Line: 0800 021 7763 (see call charges)
  • 24 hour Automated Direct Debit Line: 020 8871 7799
  • 24 hour Automated Refund Line: 020 8871 7337

Customers with special needs 

We can provide all of our correspondence or leaflets in large print for people with vision impairment. If you require this service please telephone us on 020 8871 8081.