Housing policy and your rights
Your rights to information
You have the right to see your personal records in accordance with the Access to Personal Files (Housing) Regulations 1989. You also have the right to see computerised information, in accordance with the Data Protection Act, but we may charge a fee for this.
Your rights as a council tenant
If you would like more advice about your rights as a secure or introductory tenant, you should contact your managing agent or any of the following organisations:
- The Housing Aid Centre at 90 Putney Bridge Road, London SW18 1HR
- A solicitor or local law centre
- Your local Citizens Advice Bureau
- Your local councillor
- Your local residents' association
Consultation - express your views
If you are a secure tenant or an introductory tenant, we will seek your views on housing management matters and on any proposals for changing the conditions of your tenancy except for changes in the amounts of rent, water, sewerage and all other charges. Full details of our consultation arrangements are available from your managing agent.
How to complain
If we do not meet our responsibilities under these tenancy conditions, you can do the following:
- Contact your managing agent
- Use our complaints procedure
- Speak to your local councillor
- Write to the Local Government and Social Care Ombudsman.