Housing performance and statistics

Housing performance

The Housing and Community Services Department, in line with all Council departments, monitors its performance in key areas to ensure its services are delivered to a standard acceptable to our residents and to meet any legal requirements.

Housing topline indicators

At the highest level there are the topline indicators which are reported to the Housing and Regeneration Overview and Scrutiny Committee (HROSC). The toplines relate to the delivery of the council's priorities. The performance measures are reviewed at least annually and are used to identify areas for service improvement.

View the performance indicators (toplines) for the department. An overall performance assessment is provided using 'traffic light' colours. This provides readers with a quick indication of those areas where performance has met or exceeded target or requires to improve.

As an Open Council, performance is compared with other London councils where possible to ensure that the service we provide is amongst the best in London.

Annual Quality Performance Review (AQPR) and Service Scorecards

The AQPR provides a more detailed report on the performance of the Housing and Community Services Department and how we intend to improve in the coming year. This is an important document covering monitoring and service planning across the department. This report is presented to the Housing and Regeneration Overview and Scrutiny Committee annually and more detailed equalities analysis is published on the website. 

The service scorecards form the basis of the AQPR. These consist of a set of performance indicators and measures which cover a broader area of service delivery than the topline indicators. The scorecards focus on performance and outcomes and provide an opportunity for managers to provide a comment on and context to their service area performance.

Annual Report to residents

Each year Housing publishes an annual report to residents which includes a summary of the previous year's activity and performance information based on the regulatory and service standards. The service areas included in this report are subject to an annual review by a resident focus group. The report is published in the September issue of Homelife.

Area Housing Panel Performance Reports

A range of comparative information is provided to Area Housing Panels (AHPs) on a quarterly basis and a further annual performance report is produced. These provide an opportunity for residents to scrutinise the Council's performance in delivering housing services. View Area Housing Panel Performance Reports.