Housing service standards

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What can you expect

We will:

  • service every tenanted property that has a gas supply every 12 months and ensure we gain access to all properties to undertake gas servicing
  • review Fire Risk Assessments regularly on all purpose built blocks and properties with communal areas owned and managed by the Council
  • inspect water tanks and carry out appropriate water sample testing
  • inspect a percentage of all repair orders after they have been completed to ensure value for money and works have been completed to the right standard
  • monitor and report our performance for percentage of repairs completed in local target time across all priorities
  • provide more services online so it is easier to report repairs or raise queries
  • deal with all RTB applications within statutory timescales and provide advice through our dedicated Homeownership Team to support purchase across a range of schemes the council operates 
  • increase take up of house purchase grants and promote opportunities for home ownership
  • maintain 100% of the Council’s stock to the decent homes standard with a capital programme  that will help achieve this; and seek to deliver a Decent Homes Plus programme of works which can also include delivering environmental works.
  • deliver the Council’s self build programme to help meet local resident housing demands

Housing Services (Housing Advice & Homelessness):

What can you expect

We will:

  • maintain a reception and appointments service to deal with housing advice and options enquiries
  • complete 58% of homelessness applications within 33 working days providing you have given us all the information we have requested
  • report on the number of under occupation transfers achieved and encourage mobility schemes to assist residents who wish to move 
  • regularly review the online advice pages for housing advice and homelessness to ensure they are up to date and as informative as possible
  • assist those affected by domestic violence and victims of hate crime through our Stay Put Stay Safe Scheme