Housing service standards

Resident involvement

What can you expect

We will:

  • support the development of accredited Resident Associations (RA) and seek to increase the number of residents with access to an RA
  • publish and deliver Homelife to all Council properties four times a year and promote  the online version
  • provide a variety of ways for you to tell us what you think about our services
  • provide two sheltered housing newsletters each year to keep you informed and hold  sheltered RA focus group meetings three times a year
  • provide two newsletters a year for all those who receive the WATCH Lifeline Service
  • carry out repair satisfaction surveys for completed repair orders and use responses to monitor and improve service and performance
  • provide support and funding for recognised Housing Community Champions who work for the benefit of their local community
  • carry out regular mystery shopping exercises using our panel of trained resident Mystery Shoppers to monitor the effectiveness of our services online and over the telephone
  • work closely with residents on estates identified for improvement and regeneration to develop preferred options for the future of their homes and estates