Housing service standards

Neighbourhood and community

What can you expect

We will:
  • respond to Wandsworth Emergency Control (WEC) calls that require the attendance of an officer within 30 minutes
  • operate the WEC 24 hour emergency service, seven days a week, 365 days a year
  • answer 99.5% of all WATCH emergency calls within 3 minutes
  • operate the WATCH emergency alarm service 24 hours a day, every day of the year
  • carry out health and safety inspections of communal areas on estates every 3 months, picking up on any graffiti, vandalism etc.
  • remove 98% of all graffiti within target time
  • provide a dedicated noise nuisance line during and outside of normal working hours
  • report on the percentage of follow up actions completed in 5 days after a noise complaint has been received
  • provide a recorded information message for major incidents, for example, where there is large scale electrical failure in an area
  • take action against those responsible for ASB. In the most serious cases this could result in a tenant (or leaseholder) losing their home
  • record the number of new ASB cases reported within the year and report on the number of cases successfully closed within the year
  • keep you informed about what action can be taken to address ASB and its outcome