Housing service standards

Service delivery for all

Wandsworth Council is committed to the active promotion of equal opportunities in the provision of our services to the community.  Where we need to, we will adapt our services to ensure we are meeting our Customer Promise.

To ensure that we are providing services on an equitable basis to all sections of the community we will:

  • provide a specified standard of service and ensure that this is provided on a fair basis
  • ensure that no individual in the community is discriminated against on grounds of race, gender, nationality, ethnic origin, sexual orientation, religion or belief, disability or age
  • monitor the number of properties where major disability adaptations have been completed and maintain our property records so we can identify adapted properties when they come up for letting
  • provide services in line with current policy and according to our legal responsibilities
  • enforce the relevant tenancy and lease conditions to ensure that council residents are protected from harassment and provide advice and assistance to others experiencing harassment
  • ensure that employees and service users treat each other with respect and train our employees in diversity to ensure we are providing the highest possible standards of customer care
  • train our staff so they can identify matters that need to be reported where there are adult or children safeguarding concerns identified
  • provide annual information and analysis on equalities monitoring and publish this on our web pages
  • record resident’s disability or communication needs to enable the Council to tailor our service to your needs
  • ensure that offices comply with legal requirements for disabled access
  • ensure that all publications are available to download or order in standard or alternative formats