Contact the Benefits Service

Ways you can get in touch


Telephone: 020 8871 8080 (9am to 5pm, Monday to Friday)



Request a telephone call

Ask us a question about Housing Benefit, Council Tax Reduction or Council Tax  and we will respond via telephone within 48 hours:

By text

You can text us your Housing Benefit / Council Tax Reduction and Council Tax queries 24 hours a day. Please include your name, address and reference number in the body of the text message. Text messages are charged at the standard network rate.

Housing Benefit/Council Tax Reduction: 020 7183 9089

Council Tax: 020 7183 9092

We will call you back within 48 hours.

In writing

Benefits Service
PO Box 500
London SW18 2PN

By fax

Fax: 020 8871 8148 

Customers with special needs

For home visits

We offer a home visiting service for people who cannot come to the Town Hall because of ill health, old age or disability.

Telephone: 020 8871 7062


To order correspondence or leaflets in large print

Telephone: 020 8871 8080

To request a British Sign Language (BSL) interpreter

We can provide a BSL interpreter for people with a hearing impairment. Visit us at:

Customer Centre
Wandsworth High Street
SW18 2PN

View location map.

Additionally all reception points and interview cubicles in the Finance reception have hearing induction loops fitted.

Translation services

If English is not your first language, staff are available on request to provide limited translation services.

Complaints and suggestions

We welcome complaints and suggestions.

Use our online form if you have a complaint, comment or would like to offer a service improvement suggestion

In person

Customer Centre
Wandsworth High Street
SW18 2PN

The Customer Centre is open 9am to 5pm, Monday to Friday. The service operates an appointment system.

Book an appointment