Trading standards
Consumer advice and support
RECENT NEWS: Beko Fridge Recall
It has been brought to our attention that in a very small number of incidents, the defrost timer on a certain production range of BEKO frost free refrigeration can fail and overheat. The models affected were manufactured between January 2000 and October 2006. The manufacturer is seeking to contact owners of these products to carry out a free of charge modification to the defrost timer. If you think you may be affected by this issue please follow this link for more information.
Consumer Direct
Advice and support for consumers in Wandsworth is now provided by Consumer Direct London.
Consumer Direct is a telephone and online consumer advice service, which is supported by local authorities in London and by the Office of Fair Trading.
Consumer Direct provides clear, practical consumer advice to help consumers sort out their problems and disagreements with suppliers of goods or services. From overcharging to faulty goods, and dodgy workmanship to reporting dishonest traders and scams, Consumer Directs' trained advisers are ready to offer individual solutions for individual problems. Consumer Direct works in partnership with Trading Standards and with Consumer Support Networks, providing first level advice and information on a wide range of consumer problems. And what's more, the advice is free.
Where a complaint relates to criminal legislation enforced by Trading Standards then Consumer Direct will refer details of the complaint to Trading Standards for further investigation.
To speak to a Consumer Direct adviser, please call 08454 04 05 06. (Minicom users should call on 08451 28 13 84).
You can also visit www.consumerdirect.gov.uk and make a complaint or enquiry online.
TrustMark
TrustMark is a new scheme supported by Government, the building industry and consumer groups to help you find reliable and trustworthy tradespeople to make improvements and repairs to your home. Visit www.trustmark.org.uk to search for trade associations and other organisations that have been approved. They can supply you with reputable builders, electricians, roofers, heating engineers and other tradespeople that meet certain standards the Government has set.
Rip-off Tip-off
If you wish to tip us off about a con operating locally then you can report it to us, anonymously if you wish, by visiting the Rip-off Tip-off website at www.ripofftipoff.net.
