How to make a complaint
Complaints and how they are dealt with
Please note: The information below does not apply to independent schools.
If your complaint is about a school
Please follow Step 1(a) below and contact the Headteacher.
If your complaint is about the Headteacher
Please go directly to Step1(b) below and contact the governing body of the school.
If your complaint is about the governing body
Please go directly to Step 2 below and contact the Director of Children's Services.
Step 1(a)
If you make a complaint, the Headteacher will investigate it and contact you with a reply.
Step 1(b)
If you are unhappy with the way the Headteacher has dealt with your complaint, or if your complaint is about the Headteacher, you should contact the Chair of Governors at your school. The school governors will look into your complaint and will write to you with a reply.
Step 2
If you are unhappy with the way the governing body has dealt with your complaint, or if your complaint is about the governing body, you can contact the Director of Children's Services at the Town Hall, Wandsworth High Street, London SW18 2PU.
The Director will investigate your complaint and will write to you with a reply.
If your school is a Voluntary Aided Church School, you should contact the Diocesan Board at this stage.
Step 3
If you are still unhappy you can write to the Chief Executive. The Chief Executive will look at your complaint independently and make sure that it is thoroughly investigated. You can contact the Chief Executive at Wandsworth Town Hall, Wandsworth High Street, London SW18 2PU.
We aim to resolve all complaints as quickly as possible. If we cannot deal with your complaint immediately, we will send you an acknowledgement within five working days and a final answer within ten working days. If your complaint is a complex one and cannot be answered within this time, we will keep you regularly informed.
