Statistics and information

How are we performing?

  • Performance measures monitor the quality of services we provide internally and externally.
  • We aim to respond to all complaints as quickly as possible and to minimise complaints of missed refuse collections and other service problems.
  • Some of our performance measures are shown here. 
Performance measure 2003/04 2004/05 2005/06 2006/07 2007/08 2008/09
% refuse/recycling collections missed 0.07% 0.01% 0.05% 0.05% 0.03% 0.02%
% missed collections put right the next day 98.9% 99.3% 90.3% 89.8% 97.9% 100%
% streets clean or acceptable 91% 94% 95% 95% 95% 97%
Number of street cleansing complaints 3,337 3,609 2,590 2,879 2,222 1,228
Number of refuse and recycling complaints 12,251 17,010 7,232 9,297 4,875 3,374
Average time to remove fly-tips (in days) 0.39 0.42 0.58 0.50 0.29 0.35
  1. Our targets
  2. What and how much do we recycle?
  3. What happens to your recycling and rubbish?
  4. Action plans
  5. You are here: How are we performing?

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