Much of our service is provided online to help you to self-serve at your convenience.
If you need help viewing or understanding an application the quickest and easiest way is to contact us by email and your query will be passed on to the relevant officer.
The duty planner is available between 9am to 1pm on Monday to Friday for free telephone advice on 020 8871 7620. Household application advice limited to 20 minute appointments is available on Monday, Wednesday and Friday between the hours of 9 and 11am. An appointment can be booked by email. You should provide your name, site address including postcode and a contact number.
To view a file or planning history (pre-2000) on our microfiche records you need to make an appointment by email giving at least 48 hours notice.
These Planning services can be requested by email to firstname.lastname@example.org.
Pre-application planning advice
You can get pre-application planning advice at any stage of a proposed development, from initial ideas to detailed proposals.
There is no drop-in duty building control service. An appointment can be made to discuss a building control matter with an officer by email. You should provide your name, site address including postcode and a contact number.
To view a file on our microfiche records you need to make an appointment by email to giving at least 48 hours notice.
These Building Control services can be requested by email to email@example.com.
Assistance for disabled people
If you are elderly or have a disability, and have difficulty in visiting us please email firstname.lastname@example.org. We can arrange to provide a copy of the plans or to visit you at home.
Planning Aid for England
Planning Aid England (PAE) provides free, independent and professional advice on town and country planning issues to community groups and individuals. They believe everyone should have the opportunity to get involved planning their local area, and provide people with the knowledge and tools to do this.