Charter and customer care
How to make a complaint about a service you have received
Unfortunately, there are times when things go wrong. As part of our commitment to provide a high quality of service we are making sure we listen to your complaints. If you have a complaint about the way you have been treated or about the service you have received which could not be resolved by the officer concerned :-
Initially you can telephone or write to the Area Manager responsible for the service in question. They are :-
- Janine Avery/Helen Clark
Food Premises on 020 8871 7382 - Sheila Brass
Health & Safety and Licensing on 020 8871 6959 - Jill Phillips
Environmental issues including noise on 020 8871 6140 - Chris Roe
Trading Standards on 020 8871 6177
They can all be contacted by telephone on the numbers listed above or by email at esd@wandsworth.gov.uk
Unless the matter can be dealt with immediately, you will receive an acknowledgement within 5 working days and a written response within 10 working days.
If you are not happy with the way we have dealt with your complaint then you will be directed to step 2 in the council's complaints procedure.
