Out of hours contact details

The Home Improvement Agency

Glossary

Home owner - a home owner may be a leaseholder or freeholder or have an equity share in their home.

Household with a disabled person - households may own their home or rent it from the Council, a Housing Association or private landlord. The disabled person may be a partner or family member, whose main home is with you.

Decent homes - this is a standard for housing set by the Government. In order to be decent a home should be warm, weatherproof and have reasonably modern facilities.

Occupational Therapist - the Occupational Therapy staff will assess your ability to carry out everyday tasks. This will include areas such as;

  • Washing and dressing.
  • Whether you are able to get in/out of your bath, on/off your chair, in/out of your bed, or on/off your toilet.
  • Whether you can get to essential rooms in your property.

Minor adaptations - These are smaller jobs that help with movement around your home or access to facilities like baths. Typical works are installing grab rails, bath lifts, handrails and door entry systems. The work is recommended by an Occupational Therapist.

Major adaptations - these are extensive schemes that could include installing ramps, stairlifts or steplifts, widening doorways, remodelling kitchens or bathrooms or changing baths to level access showers.

Specification - this is a list of the work to be carried out in your home, it may include a drawing to show how the work will change your home.

Quote - this is a price for carrying out the work to your home. It may come from our Schedule of Rates or it may have been tendered to our approved contractors.

Approved contractors - we check the quality of work, insurance, financial standing and reliability of our builders and installers before they start working with us. We also check their work to make sure they continue to meet our standards.

Sheltered housing - Sheltered housing schemes are blocks or groups of flats, which are specially designed, built or adapted to enable older people to live independently with the privacy of their own front door and the added security of an alarm service and Sheltered Housing Officer or Warden for help and support. Some schemes have a community room where residents can socialise and organise events. Sheltered housing may be provided by local authorities, housing associations or private companies; some are rented and others are bought leasehold or freehold.

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