Health scrutiny

Comments and complaints

If you want to comment on or make a complaint about services you have received from your local health services, or simply want further information, the Patient Advice and Liaison Service (PALS) for the relevant NHS Trust should be your first port of call.

These services are managed by the NHS Trusts, and exist to help patients in their dealings with the Trust.

Patient Advice and Liaison Service (PALS)

PALS

NHS Wandsworth
3rd floor Wimbledon Bridge House
Hartfield Road
London SW19 3RU

Telephone: 020 8812 7640
Email: wandsworth.pals@nhs.net
Website: www.wandsworth.nhs.uk/ContactUs/pals/Pages/default.aspx

St George's Healthcare NHS Trust PALS

St George's Hospital
Blackshaw Road
London SW17 0QT

Telephone: 020 8725 2453

South West London and St George's Mental Health NHS Trust

PALS Manager
Damson Suite
Ground Floor, Main Building
Springfield Hospital
61 Glenburnie Road
London SW17 7DJ

Telephone: 020 8682 5915

Independent support for pursuing formal complaints

If you want independent support to pursue a formal complaint about the health service, you should contact the Independent Complaints and Advocacy Service run by the Citizens Advice Bureaux, on 0845 120 3784.