About the service

You can call in person to the Customer Services Centre:

Customer Services Centre
Ground Floor
Town Hall Extension
Wandsworth High Street
SW18 2PU

Opening times are 9am to 5pm Monday to Friday.

We operate an appointments system, and you can make an appointment by calling 020 8871 7691. 

• Email us at counciltax@wandsworth.gov.uk. 
• Fax us on 020 8871 8148
• Request a telephone call
• Text your query to 020 7183 9092 and someone will call you back between 9am - 5pm within 2 working days.
• Summons queries can be emailed to counciltaxsummons@wandsworth.gov.uk.
• Telephone enquiries - please use the direct line 020 8871 8081 to use our automated, self service line 24 hours a day.

Please ensure you quote your account reference number, name and address, and property you are writing about if different to your address.

Write to us at:

We endeavour to respond to all written and emailed correspondence within 10 working days.

24 hour Automated Payments Line: 0845 8350 129 (charges may vary)
Direct Debit Line: 020 8871 7799

Customers with special needs 

We can provide all of our correspondence or leaflets in large print for people with vision impairment. If you require this service please telephone us on 020 8871 8081.