About the service
Complaints, compliments and suggestions
We believe that customers are the key to delivering high quality services. Contact from customers can be received in a variety of ways including complaints, compliments and suggestions.
Compliments and suggestions
Comments, suggestions and complaints made by customers have resulted in service improvements. Staff suggestions are also encouraged and considered.
Customer suggestions are important to the service. Every suggestion received is carefully considered and may be adopted if practical. If you have any comments or suggestions to make about the service, please get in touch with the Council Tax Service.
Complaints performance
When we receive a complaint we have a target of 10 days to investigate it and respond to the customer. Over the past 2 years the number of justified complaints we received has dropped significantly and the complaints we have received have been dealt within target.
Making a complaint
When you complain to the Council Tax Service you will receive a reply from one of the following officers:
Mr K. Legg - Head of Revenue Services
Mr G. Downton - Council Tax Manager
If you wish to contact the Council Tax Services regarding a complaint or to make a complaint you can do so by telephoning 020 8871 8081 or by email to counciltax@wandsworth.gov.uk. Alternatively you can write to us at:
Council Tax Service
P.O. Box 65962
LONDON
SW18 9HN
Complaints are viewed positively, although every effort is constantly made to keep the number to a minimum, any we do receive are used as a way of improving working practices and monitoring the service we deliver.
The complete complaints procedure of the council is explained fully in a leaflet, 'Suggestions and Complaints', which is available from the ground floor concourse in the Town Hall, by contacting the Council Tax Service or can be read about the complaints procedure online.
