About the service

To ensure that the Council delivers the best possible service in the administration and collection of Council Tax, we have a number of targets to aim for.

Throughout the year, the service we deliver is monitored to ensure the best possible results are delivered. Below, you will find the results of our performance on a number of key indicators for the previous four years.

Council performance

Collection Rate

This shows the actual amount of Council Tax collected as a percentage of the amount that should be collected each year:

Percentage of Net Collectable Debit collected in year 

Correspondence answered

This shows the percentage of letters replied to within ten working days. In 2009/10, we responded to more than 114,000 pieces of correspondence. In 2010/11 we responded to more than 127,000 pieces of correspondence.

 Percentage of letters replied to within 10 working days

Complaints received and answered

This shows the number of complaints to Council Tax received in successive years:

In 2010/11 100% of all complaints were dealt within 10 working days.