Council housing - Antisocial behaviour and crime
Support and protection for complainants
It should be reassuring to know that the vast majority of complaints of anti-social behaviour are resolved quickly with informal action. All complaints are kept strictly confidential. Your identity will only be released with your explicit consent and only when required for legal proceedings in court.
There are a number of ways we can support and protect you when you make a complaint or act as a witness in legal proceedings:
- Support and information on being a witness - All cases
- Transport to and from court - All cases
- Separate waiting room in court - Where available
- Advise Police to make priority call - Where violence or intimidation has been used
- Injunction - Where violence or intimidation has been used
- Install Call Safe - Where violence or intimidation has been used
- Council's Interest Queue application - Where violence or intimidation has been used
- Fire-proof letter box - Where threats of arson have been used
- Improve Security (if you are a tenant) - To windows that are single glazed with timber frames, to timber doors, without frame armour and hinge bolts etc.
There is also support and counselling available from Victim Support in Wandsworth who can be contacted on 020 7223 1234 for general information and enquiries. They also operate a Victim Supportline 0845 30 30 900, which is open:
- 9am - 9pm Mondays to Fridays
- 9am - 7pm Weekends
- 9am - 5pm Bank Holidays
Our Allocations Scheme allows existing tenants facing an immediate risk to be granted Priority Rehousing Status. In very serious cases of anti-social behaviour where there is a real risk to your safety by acting as witness you can make an application to transfer to alternative accommodation.
Your Estate Manager will assist you with completing the application forms and the Area Housing Manager will consider the application within 3 working days. If your application is approved you should receive an offer of suitable alternative accommodation within 8 weeks of the application.
Housing emergency numbers
For properties managed by the Housing Department:
- Wandsworth Emergency Control (24 hours): 020 8871 7490
- Warden Servives - sheltered housing, WATCH and Telecare clients (24 hours): 020 8871 7741
- In emergencies please call 999.
