Standards and performance
Complaints about the service
We take complaints seriously. All complaints received are recorded and reported on by type and response.
Complaints are identified from a number of sources and if you have a complaint concerning your account, you should contact Liberata UK Ltd in the first instance (contact details below).
Liberata UK Ltd
Tel: 020 7378 5941
Fax: 020 7378 5901
Email: brates@wandsworth.gov.uk
When you complain to us, your complaint will be investigated and you will receive a reply from our Business Rate Contract Manager.
Complaints are viewed positively, although every effort is constantly made to keep the number to a minimum and are used as a way of improving working practices and monitoring the service.
We are closely monitored by the Revenues Department.
If you feel that your complaint has not been dealt with to your satisfaction, you can contact the Head of Revenue Services or Head of Income Collection and Revenues.
Revenue Services
Tel: 020 8871 8766
Fax: 020 8871 7750
Email: revenues@wandsworth.gov.uk
Revenue Services
Town Hall
Wandsworth High Street
London SW18 2PU
Alternatively, you can write to the Director of Finance, Chris Buss, at the same address. He will then look into your complaint and write to you. If you prefer, you can call him on 020 8871 7587.
The complete complaints procedure of the council is explained fully in a leaflet, 'Suggestions and Complaints'. This is available from the ground floor concourse in the Town Hall, or by contacting the Business Rates Service. Alternatively, read online.
