Business Rates standards and performance
Our service performance
We try to ensure that you receive the best possible service with the administration and collection of Business Rates.
The service is measured by a number of key indicators that are shown below for the four previous years.
Council performance: per cent of net collectable debit
- 2011/12: 98%
- 2010/11: 96.3%
- 2009/10: 96.7%
- 2008/09: 95.7%
- 2007/08: 99.1%
- 2006/07: 99%
Correspondence answered: percentage of letters replied to within ten working days
- 2011/12: 92%
- 2010/11: 92%
- 2009/10: 79%
- 2008/09: 57%
- 2007/08: 95%
- 2006/07: 95%
Correspondence received
- 2011/12: 34,877
- 2010/11: 23,737
- 2009/10: 4,577
- 2008/09: 2,881
- 2007/08: 3,720
- 2006/07: 4,509
Number of complaints received and the percentage of complaints dealt with within ten working days
- 2011/12: 39 - 95.0%
- 2010/11: 26 - 89.0%
- 2009/10: 43 - 100%
- 2008/09: 29 - 100%
- 2007/08: 24 - 100%
- 2006/07: 26 - 100%
