Standards and performance
Our service performance
We try to ensure that you receive the best possible service with the administration and collection of Business Rates.
The service is measured by a number of key indicators that are shown below for the four previous years.
Council performance: per cent of net collectable debit
- 2009/10: 96.7%
- 2008/09: 95.7%
- 2007/08: 99.1%
- 2006/07: 99%
- 2005/06: 98.7%
- 2004/05: 98.6%
Bar chart showing the actual amount of Business Rates collected as a percentage of the amount that should be collected each year
Correspondence answered: percentage of letters replied to within ten working days
- 2009/10: 79%
- 2008/09: 57%
- 2007/08: 95%
- 2006/07: 95%
- 2005/06: 90%
- 2004/05: 95%
Correspondence received
- 2009/10: 4,577
- 2008/09: 2,881
- 2007/08: 3,720
- 2006/07: 4,509
- 2005/06: 4,823
- 2004/05: 4,626
Bar chart showing the percentage of letters replied to within ten working days
Number of complaints received and the percentage of complaints dealt with within ten working days
- 2009/10: 43 - 100%
- 2008/09: 29 - 100%
- 2007/08: 24 - 100%
- 2006/07: 26 - 100%
- 2005/06: 40 - 95%
- 2004/05: 39 - 100%
Bar chart showing the percentage of complaints answered within ten working days
