Housing Benefit overpayment

Repay Housing Benefit online

When you follow the "make a payment" link, you will go to our secure payments system.

  • You will need to quote your Housing Benefit invoice number as your reference.
  • For security reasons we are unable to accept payments of more than £2,000 in a single transaction.
  • Read the terms and conditions below and if you accept them and want to make your payment, follow the "make a payment" link below.

Terms and conditions

There are a few conditions to using this facility and you should only use the "make a payment" link below if you accept these:

  • Your payment will take a minimum of 24 hours to reach your account. This includes time to verify your debit card details with your debit card issuer and for payment to be notified to us.
  • We cannot accept liability for a payment not reaching the intended account due to a customer quoting an incorrect reference number.
  • We cannot accept liability if payment is refused or declined by the debit card issuer.
  • If the debit card issuer declines payment, we are under no obligation to bring this to the customer's attention. Customers should check with their bank/debit card issuer to ensure that payment has been deducted from their relevant account.

When you have completed a successful transaction, you will be given a transaction reference number.

Make a payment

I accept the terms and conditions - make a secure online payment.

Your security

  • Your transaction will be within a secure payment system. We use Secure Socket Layer (SSL) technology, a standard supported by most major internet browsers.
  • All of your personal and card details are protected using 128 bit encryption when transmitted over the internet. Your card details are stored on a server behind a secure firewall. Only authorised personnel may access this information

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