Evidence to support your claim

You will be asked to provide documents to prove the information that you have given in your claim/award form. We need to see proof of every statement you make on the application form. We cannot pay your claim/award without the right evidence.

The online application form contains a customised list of the evidence needed for us to calculate your claim/award.

Do not delay making a claim/award application if you do not have all the supporting information that the form asks for, otherwise you may lose benefit/reduction. We will write to you if you have not sent all the necessary evidence.

Providing us with the right evidence

You will be required to provide two forms of identification, one of which should have your National Insurance number (NINO) on it. If you have a partner, you will be required to provide evidence of their identity as well.

Examples of acceptable documents include:

  • National Insurance number card
  • Birth certificate (full or short)
  • Passport (must be current and valid)
  • UK residence permit
  • Recent award letter for DWP benefits such as Jobseekers Allowance, Income Support and Pension Credits
  • Divorce/annulment papers
  • Driving licence
  • Home Office Standard Acknowledgement Letter (SAL1 or 2)
  • Identity card issued by an European Economic Area (EEA) or European Commission (EC) member state
  • Letter from solicitor/social worker/probation officer/Inland Revenue
  • Marriage certificate
  • Medical card
  • Wage slips from your current employer

You should not send important documents by post. All documents provided must be originals, copies will not be accepted. Documents should be brought to the Customer Centre

Home visits

If you are unable to get the evidence to us due to an illness, disability or because you are vulnerable, a home visit can be arranged. The visiting officer will come and see you in your home and verify all the supporting evidence.

Make an appointment for a home visit.