Contact the Benefits Service

Ways you can get in touch

Online

Our contact us form enables you to get answers to some common questions or make an enquiry about our service.

Request a telephone call back

Complete our Housing benefit call me back form and we will aim to call you back within two days.

By post

Wandsworth Council
Benefits Service
PO Box 500
London SW18 2PN

By telephone

Call 020 8871 8081

By fax

Fax 020 8871 8148

In person

Visit the Customer Centre to drop off documents or to attend an appointment.

Make an appointment

To book an appointment call us or email: benefitappointments@wandsworth.gov.uk

Customers with special needs

For home visits

We offer a home visiting service for people who cannot come to the Town Hall because of ill health, old age or disability.

Call us or email: HBVisitRequests@wandsworth.gov.uk

To order correspondence or leaflets in large print

These can be ordered by completing our contact us form, by selecting get further help.

To request a British Sign Language (BSL) interpreter

We can provide a BSL interpreter for people with a hearing impairment. Also, all of our reception points and interview cubicles have hearing induction loops fitted. 

Visit the Customer Centre.

Translation services

If English is not your first language, staff are available on request to provide limited translation services.

Suggestions and complaints

We welcome suggestions to improve our service to you. 

To make a suggestion use our online form.

This form can also be used if you wish to make a complaint.