Benefits service

Other ways to start your benefits claim

Visit the Customer Centre

If you cannot access the online form at home you can use our computers at the Customer Centre to make a claim. 

There is also free internet access and Wi-Fi at our local libraries.

Pre booked appointments

If you require additional assistance a limited number of appointments are available with an officer, to assist you with your new claim/award application.

Pre-booked appointments are available between the hours of 9am and 4.30pm Tuesday to Thursday. On arrival for your booked appointment you should report to the Customer Centre.

To discuss this option call 020 8871 8081.

Home visits

We offer a home visiting service for people who cannot attend the Customer Centre due to ill health, disability, or vulnerability or if you have reached State Pension age and require extra assistance.

As well as assisting with Housing Benefit claims and Council Tax Reduction applications, the Visiting Service can also provide advice and assistance about other welfare benefits and schemes available to you.

A visiting officer can attend your home to help you with your claim.

Pages in Benefits service