Contact the Benefits Service
Ways you can get in touch
Telephone
Telephone: 020 8871 8080 (9.00am to 5.30pm, Monday to Friday)
Request a telephone call
Ask us a question about Housing Benefit, Council Tax Benefit or Council Tax and we will respond via telephone within 48 hours:
- Housing/Council Tax Benefits: request a phone call
-
Council Tax: request a phone call
By text
You can text us your Housing /Council Tax Benefit and Council Tax queries 24 hours a day. Please include your name, address and reference number in the body of the text message. Text messages are charged at the standard network rate.
Housing Benefit/Council Tax Benefit: 020 7183 9089
Council Tax: 020 7183 9092
We will call you back within 48 hours.
In writing
Benefits ServicePO Box 500
London SW18 2PN
By fax
Fax: 020 8871 8148
Customers with special needs
For home visits
We offer a home visiting service for people who cannot come to the Town Hall because of ill health, old age or disability.
Telephone: 020 8871 7062
Email: benefitvisits@wandsworth.gov.uk
To order correspondence or leaflets in large print
Telephone: 020 8871 8080
To request a British Sign Language (BSL) interpreter
We can provide a BSL interpreter for people with a hearing impairment. Visit us at:
Finance ReceptionTown Hall
Wandsworth High Street
London SW18 2PU
Additionally all reception points and interview cubicles in the Finance reception have hearing induction loops fitted.
Translation services
If English is not your first language, staff are available on request to provide limited translation services.
Complaints and suggestions
We welcome complaints and suggestions. If you have problem or would like to offer a service improvement suggestion -
Email: benefits@wandsworth.gov.uk
In person
Visit the Finance reception at the Town Hall: 9am to 4.30pm, Monday to Friday. The service operates an appointment system.
Book an appointment
Telephone:020 8871 7691
Email: benefitappointments@wandsworth.gov.uk
