Housing service standards

As a customer of Wandsworth Council housing department we want to provide you with the best possible service.

Service standards 

In consultation with council residents, we reviewed our service standards for the housing department between March and September 2010. The standards were approved by the Borough Residents' Forum and the Housing and Overview Scrutiny Committee in November 2010. They had previously been reviewed and agreed at our Area Housing Panel meetings, held this September.

The service standards cover all aspects of the housing department service. They tell you what you can expect from us including customer care, repairs and dealing with anti-social behaviour. They also demonstrate how the council is meeting the National Housing Standards set by the Tenant Services Authority (TSA).

We will review them every two years and tell you each year, in our Annual Report, how we have performed against them.

You can also view our performance on an on-going basis through the year.  

Click here for the Housing Service Standards booklet