Open Council - background information

How does the council monitor its performance?

Toplines

The council uses a variety of performance indicators, called toplines, to monitor how well its services are performing in meeting the needs of our service users and to measure their efficiency and value for money.

The toplines include a variety of indicators that relate to the delivery of the council's priorities. Many of these indicators are defined and collected nationally through the data councils are required to submit to the government each year. Others are locally defined to cover issues that are important in Wandsworth.

The toplines measure performance across a wide range of council activity including adult and children's social services, education, housing, leisure services, libraries and street cleansing. There are also a number of indicators which relate to activity carried out by the council with its partners, particularly the health service and the police.

Targets

Challenging targets are also set for each indicator. The council has a policy of striving to ensure that the services we provide perform amongst the best (top quartile - "A grade") in London, and our targets are set accordingly.