Frequently Asked Questions
Q: I think you have calculated my benefit incorrectly?
Answer:
Every time your benefit is calculated you will receive a decision in writing regarding your entitlement. You should check this letter carefully. If any of the information is wrong, missing or you are unsure about it, you should contact the Benefits service as soon as possible.
If you think a decision we have made is wrong you can:
- Ask us for an explanation which we can give you over the phone or in writing.
- Ask us to look at our decision again. A request for us to look at your claim again must be in writing and signed by you.
- Make an appeal against the decision. This must be made in writing. If your request is later than the one month from the date of our original notification letter, you should give reasons why it is late.
To find out more about making an appeal, please read our leaflet Your Appeal Rights in Related Downloads.
