Frequently Asked Questions
Q: Why do I have an overpayment?
Answer:
An overpayment is any amount of benefit which has been paid to you that you were not entitled to receive. An overpayment can occur for various reasons, such as:
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You have given us the wrong information
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You have not told us about a change in circumstances
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You have delayed telling us about a change in circumstances
Examples of changes you need to report include:
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Starting work
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A change of job or a change in the hours you work
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A change in the amount of income you get from any benefits that you receive
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Moving house
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You no longer receive child benefit for a child in your household
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A partner moving in with you
If you are overpaid you will be sent a letter telling you about the overpayment with a brief explanation of why it occurred. If you are unsure about the notification letter you have received, see Your benefit entitlement letter explained - also you can Contact us.
