Benefits FAQs
Click a question to reveal the answer.
Q: How long does a claim take to process?
Q: From what date will my benefit be paid?
Q: Can I claim Housing Benefit if I work?
Q: I am self-employed - what information do I need to provide?
Q: What is Local Housing Allowance?
Q: What LHA Category/Bedroom Rate do I qualify for?
Q: I am a joint tenant. How will this affect the LHA I receive?
Q: Why do I have an overpayment?
Q: How will the overpayment be recovered/paid back?
Q: I might be starting work - how this will affect my benefits?
Q: Can my landlord be paid my Housing Benefit?
Q: How do my savings or capital affect my benefit?
Housing Benefit does not cover deposits.
Landlords may require tenants to pay a deposit of between one week's and two months' rent although you can, of course, try to negotiate with the landlord. You should obtain a receipt for any payments you take.
If you are in receipt of Jobseekers Allowance, Income Support or Incapacity Benefit, you may be entitled to a Crisis Loan or a Budgeting Loan. If you want to see whether you are eligible to apply for such a loan, please contact your local Jobcentre Plus.
The DirectGov website provides information and advice about renting, including information about the Tenancy Deposit Scheme.
Q: Why has my entitlement decreased when I have had no change in income or rent?
Q: I receive Housing Benefit but cannot pay my full rent. Can I get any other help?
Q: What is a non-dependant deduction?
Q: I think you have calculated my benefit incorrectly?
Q: When will the April 2011 LHA changes affect me?
Q: What is a Shared Accommodation Rate?
