Benefits FAQs
Click a question to reveal the answer.
Q: How long does a claim take to process?
Q: From what date will my benefit be paid?
Q: Can I claim Housing Benefit if I work?
Q: I am self-employed - what information do I need to provide?
Q: What is Local Housing Allowance?
Q: What LHA Category/Bedroom Rate do I qualify for?
Q: I am a joint tenant. How will this affect the LHA I receive?
Q: Why do I have an overpayment?
An overpayment is any amount of benefit which has been paid to you that you were not entitled to receive. An overpayment can occur for various reasons, such as:
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You have given us the wrong information
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You have not told us about a change in circumstances
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You have delayed telling us about a change in circumstances
Examples of changes you need to report include:
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Starting work
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A change of job or a change in the hours you work
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A change in the amount of income you get from any benefits that you receive
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Moving house
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You no longer receive child benefit for a child in your household
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A partner moving in with you
If you are overpaid you will be sent a letter telling you about the overpayment with a brief explanation of why it occurred. If you are unsure about the notification letter you have received, see Your benefit entitlement letter explained - also you can Contact us.
Q: How will the overpayment be recovered/paid back?
Q: I might be starting work - how this will affect my benefits?
Q: Can my landlord be paid my Housing Benefit?
Q: How do my savings or capital affect my benefit?
Q: Why has my entitlement decreased when I have had no change in income or rent?
Q: I receive Housing Benefit but cannot pay my full rent. Can I get any other help?
Q: What is a non-dependant deduction?
Q: I think you have calculated my benefit incorrectly?
Q: When will the April 2011 LHA changes affect me?
Q: What is a Shared Accommodation Rate?
