Benefits FAQs
Click a question to reveal the answer.
Q: How long does a claim take to process?
Q: From what date will my benefit be paid?
Q: Can I claim Housing Benefit if I work?
Q: I am self-employed - what information do I need to provide?
Q: What is Local Housing Allowance?
Q: What LHA Category/Bedroom Rate do I qualify for?
Q: I am a joint tenant. How will this affect the LHA I receive?
If you are not entitled to Council Tax Benefit but have an adult in your household who is in receipt of benefits or on a low income, you may be entitled to Second Adult Rebate which can reduce the amount of council tax you pay by up to 25%.
The rules for claiming Second Adult Rebate are different to the rules for claiming Council Tax Benefit because the income and capital of the claimant is not taken into account. Only the income and capital of the second adult(s) is counted.
A second adult cannot be:
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a partner
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a tenant/boarder
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a joint tenant
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a person who is disregarded for council tax purposes such as a student.
To see if are entitled to Second Adult Rebate, use our Benefit Calculator
For information about other types of reductions and discounts you may be entitled to, please see Reducing your council tax
Q: Why do I have an overpayment?
Q: How will the overpayment be recovered/paid back?
Q: I might be starting work - how this will affect my benefits?
Q: Can my landlord be paid my Housing Benefit?
Q: How do my savings or capital affect my benefit?
Q: Why has my entitlement decreased when I have had no change in income or rent?
Q: I receive Housing Benefit but cannot pay my full rent. Can I get any other help?
Q: What is a non-dependant deduction?
Q: I think you have calculated my benefit incorrectly?
Q: When will the April 2011 LHA changes affect me?
Q: What is a Shared Accommodation Rate?
