Benefits FAQs
Click a question to reveal the answer.
Q: How long does a claim take to process?
Q: From what date will my benefit be paid?
Q: Can I claim Housing Benefit if I work?
Q: I am self-employed - what information do I need to provide?
Q: What is Local Housing Allowance?
Q: What LHA Category/Bedroom Rate do I qualify for?
The Local Housing Allowance room rate that you are entitled to depends on the size of your household. You are allowed one bedroom for:
- Every adult couple
- Any other adult aged 16 or over
- Any 2 children (under 16) of the same sex
- Any 2 children of the opposite sex under 10
- Any other child (under 16)
- A non resident carer who provides overnight care (if you think this may apply to you please contact us for further information)
The maximum LHA rate is 4 rooms (since April 2011) .
If you occupy one room with shared facilities such as living room and kitchen, you will receive a shared room rate.
If you are single with no dependants and under 35 (subject to certain exemptions), you will receive a shared room rate even if you do not have shared facilities.
For help to work out the room rate that applies to you, use the LHA Room Calculator. Select the circumstances which apply to you (and your family, if any).
Q: I am a joint tenant. How will this affect the LHA I receive?
Q: Why do I have an overpayment?
Q: How will the overpayment be recovered/paid back?
Q: I might be starting work - how this will affect my benefits?
Q: Can my landlord be paid my Housing Benefit?
Q: How do my savings or capital affect my benefit?
Q: Why has my entitlement decreased when I have had no change in income or rent?
Q: I receive Housing Benefit but cannot pay my full rent. Can I get any other help?
Q: What is a non-dependant deduction?
Q: I think you have calculated my benefit incorrectly?
Q: When will the April 2011 LHA changes affect me?
Q: What is a Shared Accommodation Rate?
