Supporting carers

A carer is somebody who provides unpaid support for someone living at home who couldn't manage without help because they are:

  • frail
  • ill
  • have a disability
  • misuse substances, or
  • have a mental health condition.

We recognise the important role which carers take on when they look after a friend or relative, and we have a responsibility to ensure that carers are supported in that role and to have a life outside of this role.

How we can help

Support includes:

Carer assessments

We offer to assess the needs of carers who are providing regular and substantial care.

The assessment provides you with the opportunity to talk about what will help you in your caring role as well as your own personal needs outside of caring.

These assessments can be done with the person who you are caring for or separately. A carer can also request an assessment even if the person they care for is refusing services.

Carer's Allowance

Carer's Allowance is a taxable benefit to help you look after someone with substantial care needs. You don't have to be related to, or live with, the person that you care for, but you do need to be aged 16 or over and spend at least 35 hours a week caring for the person. If you receive Carer's Allowance it can affect your other benefits.

Young carers

A young carer is a child or young person under the age of 18, whose life is restricted because of the need to care for someone who is frail or ill, has a disability or mental health condition or is affected by substance misuse.

Many children and young people are carers, providing emotional or physical care for a family member.

If you are a young carer, download the Young Carers Plan - A guide for young people, to see how we can help.

Further information for young carers

Contact us

Department of Education and Social Services
Customer Centre 
Town Hall
Wandsworth High Street
SW18 2PU


Telephone: 020 8871 7707 (Monday-Friday 9am-5pm)

Textphone: 020 8871 8485

Emergency out of hours: please contact the switchboard and ask for the emergency social worker: 020 8871 6000