Accessibility statement

We hope that whoever needs to use it, can do so easily. We have tried to make it as accessible as possible.

If you do have problems, or would like to make any suggestions to improve the site from an accessibility point of view, please let us know.


We have made every effort to ensure this web site is easily readable using 'plain English'. We have also made sure that the design of this website is not an obstacle to its usability and readability.

Internet Crystal Mark

This website has been accredited by the Plain English Campaign. Our Internet Crystal Mark shows that all of the information that you see on the website is clear and concise, providing access to all levels of English-speakers.

Access Keys

Access keys are a navigation device enabling you to get around the main web site using your keyboard. They can be used to jump to different sections of content across the main site (not microsites).

More in depth information about access keys can be found at W3C Accessibility Guidelines.

Available Access Keys

S - skip to content
N - Skip to main navigation
1 - Homepage
2 - Whats new
3 - Site map
4 - A to Z of services
5 - Complaints procedure (Contacting the Council page)
6 - Terms and privacy
7 - Feedback facility
8 - Access key details (this page)

Using the keys

  • If you are using Microsoft Internet Explorer 4 on a PC, press alt and the access key character at the same time
  • If you are using Microsoft Internet Explorer 5 or higher on a PC, hold down "alt", then the access key character, then press the enter key
  • If you are using Microsoft Internet Explorer 5 on an Apple Macintosh, press ctrl and the access key character at the same time
  • For Netscape 6 and Mozilla, use the alt key on a PC, or the ctrl key on an Apple Macintosh


You can listen to this website being read aloud. This service is available to anyone who can listen to audio on their computer.

Simply click on the 'listen to this site' link on the grey bar at the head of the page to listen to the page you are on. You can choose from an number of options of how you want to listen and even save the page as an mp3 file to listen to later on your computer or mp3 player. Further help and information is available in the help page.

This service is aimed at users of the site who find it difficult to read the information on screen through physical or learning disability and to users who understand English but do not read it well.