Parking Service compliments, complaints and suggestions

As part of our continuing efforts to maintain high levels of customer satisfaction, we have been recording the number of formal and informal complaints, compliments and suggestions we receive each month. A table summarising the figures for the first 6 months of 2008 is shown above.

The subject of the complaints we have received has varied, but the majority continue to relate to parking policy issues and Penalty Charge Notices. Each complaint we receive, whether formal or informal, is thoroughly investigated. Our monthly statistics show that we are meeting our targets for replying to correspondence in the majority of cases. You can view our performance figures elsewhere on this website.

The compliments we have received have mainly praised the quality of customer service we provide, particularly at the One-Stop counter, and via emails and telephone contact with other teams within the Parking Service.

In response to suggestions our customers have made, a number of service improvements have been made or are planned. A summary of the main ones is detailed below.

The Parking website 
More information has been added to the business permit pages to clarify where holders may park.

An additional link from the permit page to the Housing Department's website has also been added, to make it easier for housing estate permit holders to find contact details for  Housing. 

Charges Information
A poster showing vehicle removal and storage charges has been designed and displayed at the car pound. 

We welcome suggestions for improvements. You can make a suggestion about the Parking Service via this website, or by completing a comment or suggestion card at the Technical Services One-Stop Counter on the 5^th floor of the Town Hall, or at one of the three Parking Shops based around the Borough.