Citizen's Charter and Annual Reports
We are committed to providing a high level of service and we regularly publish our standards and our performance against them.
Citizen's Charter
The aim of our Charter is to specify comprehensively the standards that we are striving to achieve.
All areas of our service have particular standards applied to them, and you can expect us to meet those standards. This is in addition to your right to expect us to be courteous and efficient at all times.
Our aims are summarized in our mission statement:-
It is the aim of the Environmental and Community Safety Division to improve the health, safety, security and welfare of the borough's residents, visitors and business community.
To help us achieve this we:
- Work within the legal framework and apply the law fairly
- Make the service accessible
- Remain responsive to customer needs
- Deal with customers with honesty and integrity
- Work in partnership with groups to achieve our objectives
- Are always self critical
- Use the resources available to the maximum benefit of our customers
- Train and develop our staff to ensure their effectiveness
- Treat our staff and customers equally regardless of race, colour, nationality, ethnic origin, sex, marital status, disability or age.
You can download a full copy of the charter which details all our standards in pdf format:
 Environmental Services and Community Safety Charter (771 kb)
If you would like a copy of our Citizen's Charter sent to you, please contact (020) 8871 6127.
Our service commitment to you
Every quarter we publish a Service Commitment to you document, this shows our performance against key targets published in our Citizen's Charter.
Performance results - April 07 to March 08 (38 kb)
Annual reports
Each year we publish a report called Working Together for Wandsworth, this details all the activities and projects we were involved in during the previous year and our performance against key standards.
Annual report for 2006/2007
Working together for Wandsworth (875 kb)
Older annual reports
2005/06 (1.9 mb)
2004/05 (1.4 mb)
If you would like a copy of our current report sent to you, please contact (020) 8871 6127.
If you wish to make a comment or have a question about any of the information on this page please email esd@wandsworth.gov.uk
Complaints about our Service
Unfortunately, there are times when things go wrong. As part of our commitment to provide a high quality of service we are making sure we listen to your complaints.
In total the Division received 28 complaints about our service during 2006-07. Of these only 1 proceeded to level 3 of the complaints ladder and was concluded satisfactorily.
If you wish to make a comment or have a question about any of the information on this page please email esd@wandsworth.gov.uk |
