Ways to pay
You can spread the cost of each invoice over a period of up to 10 months by paying equal instalments from the date of the bill, unless you have been advised otherwise by the Income Collection Service, or there is already an alternative arrangement (for example a loan agreement) in place.*
*This will not apply to absent landlords who receive a service charge or major works bill. These type of accounts MUST be paid in full within 14 days of the demand for payment.
You can select the payment method that will best suit your requirements - payment forms, a standing order form or direct debit form. Payments can also be made by cheque, debit or credit card (there is a small charge payable for credit card payments) ,over the telephone and online, or in cash at the Finance Counter.
Any delay in responding to requests for payment could result in the number of instalments being reduced, making each payment higher.
Please see the details below for ways to pay.
 Direct Debit
If you pay by standing order, it is up to your bank or building society to send the payment. If you pay by direct debit, it is up to the payee's bank to call for the payment.
You will need to have a bank or building society account that is suitable for collection by direct debit (some savings accounts cannot use this type of payment) and give us the details. We will take payments from your account on or just after the 7th or 21st day of each month.
The Direct Debit Guarantee applies to all banks and building societies that take part in the direct debit scheme. This ensures that they monitor and protect the efficiency and security of the scheme. It means that:
- If the amounts paid or the payments date change the council will notify you 10 working days in advance of your account being debited.
- If an error is made by the council or your bank or building society, you are guaranteed a full and immediate refund of the amount paid.
- You can also cancel a direct debit at any time by writing to them. You should also send a copy to us.
To request a direct debit form please:
Income Collection Service
PO Box 56566
Town Hall
London
SW18 9FD
 Direct Debit mandate (313 kb)
Direct payment by telephone banking or via BACS
If you wish to pay your bill using either of these methods, you will require the following information to do so:
Bank: Barclays – Wandsworth Branch
Our bank sort code: 20-90-69
Our bank account number: 40430196
Your customer reference number: Please quote your 9 digit customer account number. This can be found on your invoice
Telephone
If you receive a new bill or reminder letter and wish to make a payment, you will need your debit or credit card and your customer account number. There is a small charge for credit card payments and no charge on payments by debit card.
Telephone the payment line on 020 8871 8778.
Online
You can pay your bill online using your debit or credit card. The cards accepted are Delta, Solo, Switch, Maestro, Mastercard and Visa.
Our online payment form will ask you for information that will enable us to allocate your payment against your account. When the payment form is completed you will be transferred to the secure site for you to enter your debit/credit card details.
All credit card payments incur a small charge and you will be notified of the charge before the transaction is completed. There is no charge on debit card payments.
We will seek approval of your payment from your card company and then inform you whether your payment has been authorised.
Make an online payment >>
Payment forms
To request payment forms please email or telephone the contacts shown below.
Tel: (020) 8871 6298 (all other bills issued by the Income Collection Service)
Cheques and Postal Orders should be made payable to Wandsworth Council
Please include the remittance slip from the bill and send it with your payment. You may still make the payment without the payment slip if you do not have it. Please write your customer account number on the back of each cheque or postal order. If a receipt is required the invoice should be returned, intact and endorsed "Receipt required". If you do not have the invoice please attach a short note asking for a receipt.
Standing Order
Your bank will make payments to your council account for you every week, month or quarter. To request a standing order form, please write to:
Income Collection Service
PO Box 56566
Town Hall
London
SW18 9FD
Or download a copy
Standing order request form (28 kb)
Swipe card at your local Post Office (Home and Day Care Accounts only)
This is a very easy and convenient way of paying your bill at ANY Post Office. Simply hand the card over the counter with your payment, by cash or cheque.
If paying by cheque please ensure that it is made payable to Post Office Limited and not to the Council. You will be given a receipt, which should be kept as proof of payment. You should allow 3 days for a payment to reach your account with us.
Your questions answered:
- Q: What happens if my card is lost or damaged?
A: don't worry. It is not a credit card or debit card and can only be used by you to pay your bill. For a replacement card, please contact us on (020) 871 6297.
- Q: What happens if I move house?
A: Please tell us straightaway so that we can amend our records. We may also need to issue you with new card.
- Q: How can I be sure that my payment has reached you?
A: When you use your payment card you will be issued with a receipt. This receipt is confirmation of your payment so please keep it safe in your payment card wallet.
- Q: What information is held on the card?
A: Unique information that related to your account, e.g. account number
- Q: Does the card hold information relating to any balance on my account?
A: No. The card is merely a way of processing your payment.
- Q: Do I take any information to the Post Office apart from the card?
A: No, you don't need to. All you need is the card and your payment.
How to order a card:
Income Collection Service
PO Box 56566
Town Hall
London
SW18 9FD |
