What to do if you have problems paying Some accounts* may be given longer to pay under a special arrangement. If you think you will have difficulty paying by the due date please contact us to discuss this. Failure to do so will result in further action may be taken that could have been avoided by contacting us. Your bill will be referred to the Arrears team and you will receive a reminder letter and then notice of court proceedings from our legal section. Non-payment may result in legal action being taken and you will also incur court costs and interest. *This will not apply to absent landlords who receive a service charge or major works bill. These type of accounts MUST be paid in full within 14 days of the demand for payment. Who to contact
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