Complaints

We value your complaints and comments. We aim to put right as soon as possible any mistakes we make. If you are unhappy with the service you have received then please follow the steps set out below:-

Step 1
In the first instance, you should contact Sue Kelleher, the Head of Professional Services Divisional Support, at:-

Wandsworth Council
Town Hall
Wandsworth High Street
London, SW18 2PU

Telephone: 020 8871 8164
Email: skelleher@wandsworth.gov.uk

She will be able to deal with your enquiry and help resolve any problems.

Step 2
If you are not happy with the way your complaint has been dealt with, then contact Nigel Powlson, Assistant Director of Administration (Professional Services), at the Town Hall at the above address, on 020 8871 6073 or by email at npowlson@wandsworth.gov.uk

He will be able to look into your complaint in more detail.

Step 3
If you are still unhappy after Steps 1 and 2, then you should contact Gerald Jones, the Chief Executive and Director of Administration. He will take an independent view of your complaint and make sure it is thoroughly investigated. Gerald Jones can be contacted at the Town Hall at the address shown above, by telephone at 020 8871 6001 or by email at gkjones@wandsworth.gov.uk.

All complaints are dealt with via the Council's complaints procedure.

Don't forget that you can make your complaint in person, on the phone, in writing or by email. We will send you a reply within five working days. If this is not possible, we will let you know and send you a final reply within ten working days.